Need help? Read our
Frequently Asked Questions
Products & Orders
We offer a wide range of apparel products for both men and women.
Simply select your product, then match your favourite variant (size, colour, etc.), then click the "Add to Cart" button and follow the simple steps to complete your order.
Shipping Information
No, Currently we are covering Netherlands & United Kingdom only.
- Orders typically ship within 1-3 business days.
- Our transit time is generally 1-3 business days for Netherlands and 1-5 business days for United Kingdom.
- So it will take 2–6 business days for Netherlands and 2–8 business days for United Kingdom.
If your Order value is £200 or Above, We will offer Free Shipping.
Else you have to provide a £11.99 as Shipping fee.
You will receive an order tracking number and a tracking link via email. You can use these to track your order.
Return & Refund
We accept returns within 14 days. Please read our Return & Refund Policy and contact us before returning an item.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
You have to provide the return shipping cost (£11.99) until our product arrives damaged, defective, or faulty.
We don't charge any restocking fee on our products.
If your parcel arrives damaged, please refuse delivery (if possible) and contact us immediately. If the damage is noticed after delivery, please email us within 24 hours at contact@falisimo.com with photos of the damaged item and packaging for assistance.
Please provide photos of the damaged product and packaging, your order number, and a brief description of the issue. If the product arrives damaged or defective, Falisimo covers the return shipping cost. A replacement product will be shipped to you at no additional charge.
Exchange & Cancellation
To exchange an item, initiate a return and place a new order for the desired item once the return is approved.
Yes, you can cancel your order within 24 hours/1 day. Please let us know If you want to cancel your order. Remember, after 24 hours, you have to accept the product and follow the return process.
Security Information
Falisimo adheres to the highest industry standards to protect your personal information when you checkout and make purchases from our online store.
Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is commonly used on the Internet to process payments. Your credit card information is used only to complete the requested transaction and is not retained afterward.
Yes, we collect your personal information, especially:
- Contact Details (Name, Address, Email)
- Account Information (username, password, usage data, cookies)
We will use your personal information for:
- Providing Products or Services
- Marketing and Advertising
- Security and Fraud Prevention
- Communicating with You
Contact
You can contact us through our Contact page.
If you want to contact us directly, you can use our email or phone number.
- Phone: +31 6 42830335
- Email: contact@falisimo.com